Shop Policies

Cancellation Policy

Due to the quick turnaround time between orders placed and shipment of the products, we do not accept cancellations. If there was an error in your order, or if you believe you were incorrectly charged, please reach out via email within 24 hours and we will see what we can do to adjust your order.

Return Policy

Due to the nature of our products and for sanitary purposes, we do not accept returns at the current time. However, if there is an issue with your order please don't hesitate to reach out via email at fairytalebykayla@gmail.com. We'd love to help in any way we can!

Shipping Costs

Orders with a total of $50 and up (pre-tax) will receive free shipping. This applies ONLY to orders shipping within the United States. We currently DO ship international, but please be aware that higher shipping fees as well as import fees may apply. All orders shipping domestically can be shipped from any of our domestic shipping drop down options. Please choose your correct shipping option based on when you need your fairytale mail to arrive. Once an item is shipped I cannot move it through the system faster!

Turnaround & Shipping Time

Our current turnaround time is 1-2 business days. Once shipped, your order should arrive within the allotted time frame that was selected by the customer during checkout. *Please allow 3 weeks from shipment confirmation before contacting regarding a lost order. More often than not, packages that are "stuck" in the mail will continue moving and arrive safely to their new homes within that time frame.